Frequently Asked Questions
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Products
Why Should I Trust Bettervits With My Health?
We’re a family owned, UK based company made up of nutritionists, researchers and health experts. We have served hundreds of thousands of satisfied customers in our
mission to provide natural, transparent and reliable nutrition.
Do You Offer a Money Back Guarantee?
Yes! - We’re one of the few companies in the UK that offer a 60 day money back guarantee (with no catches). If you find that any of our products do not suit
you, you can return them within 60 days, even if they’ve been opened.
Where Are Your Products Made?
We believe in local production and manufacturing, utilising only state-of-the-art facilities which are certified and regulated. We follow GMP and ISO quality
standards for all of our products.
When Will My Order Be Shipped?
All of our orders are shipped within 1 working day upon receiving your order confirmation.
What Is The Status Of My Order?
You will receive a tracking link once your order has been dispatched. Should you need any assistance in tracking your order, please contact us at
care@bettervits.com or use our contact form and we’ll be happy to assist.
What Are You Doing To Be More Sustainable?
We use 100% biodegradable packaging and our packaging has a 75% lower carbon footprint than regular plastic. In addition all of our bottles are compostable.
However, we’re not stopping there and we are actively investing in R&D to slim down our carbon footprint and environmental impact.
What Are You Doing To Remain Ethical?
In whatever we do, we strive to do the right thing. When it comes to our ingredients, we do our best to vet suppliers to ensure they are ethically sourced. When it
comes to our amazing team, we ensure we pay living wages and offer flexible working arrangements.
How can I contact customer service?
Click here to contact us or e-mail us at
care@bettervits.com
How many capsules do I take per day?
We recommend taking 1 capsule of our Probiotic Complex every day, ideally after a meal, with healthy fats. Do not take with hot drinks. Each
bottle contains 30 capsules.
Is it vegan and vegetarian friendly?
Yes. Our Probiotic Complex is suitable for both.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
Is it safe to take Probiotic?
Yes! Our Probiotic Complex is filled with positive, health improving bacteria. Studies show that
doses between 70 and 75 billion CFU are optimal to improve the chances of seeing real results.
How many strains does your Probiotic have?
Our formula contains a market leading 14 strains of Probiotic in a powerful dose of 75 Billion CFU. It includes
Lactobacillus acidophilus, Lactobacillus plantarum, Lactobacillus gasseri, Lactobacillus paracasei, Lactobacillus fermentum, Lactobacillus casei, Lactobacillus rhamnosus, Lactobacillus salivarius, Streptococcus thermophilus, Bifidobacterium breve, Bifidobacterium infantis, Bifidobacterium Iongum, Bifidobacterium lactis
and Bifidobacterium bifidum.
Does it contain a prebiotic?
Yes. Our product contains 100mg of inulin which is a very effective prebiotic.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How many capsules do I take per day?
We recommend taking 3 capsule of our Glucosamine Complex every day, ideally after a meal.
This means each bottle lasts 4 weeks.
Why do you use curcumin?
Curcumin is a very powerful, natural anti-inflammatory ingredient that also possesses anti-oxidative
properties.
What is MSM & Chondroitin?
Chondroitin is a vital part of cartilage and it's vital for healthy formulation of cartilage. This
can
help against diseases such as osteoarthritis. MSM has been shown to alleviate joint pain whilst
reducing inflammation, aiding in muscle healing and improving the flexibility of joints.
Are there any allergens?
Our Glucosamine contains Crustacean Shellfish (Chitin, Shrimp).
Is it suitable for Vegetarians?
Unfortunately our Glucosamine is not suitable for vegetarians.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How many capsules do I take per day?
We recommend taking 2 capsules per day, ideally after a meal.
Is It Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy/Lactose Free?
Yes, our entire product range is Dairy & Lactose free.
Is this product vegan or vegetarian?
No, this product contains marine collagen, so it is not suitable for vegans or vegetarians.
Does this product contain any allergens?
Yes, this contains fish from the marine collagen
What Makes Your Collagen Different?
We use only the most premium collagen, which is Type 1 Marine Collagen and we include Turmeric &
Hyaluronic Acid, 2 super ingredients that help Collagen's mission of better skin, hair, nails and
joints.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How Should I Take Menopause Complex?
Take 2 capsules daily with food. Morning or evening, whatever works best for your routine.
Does It Contain Allergens?
Our Menopause Complex contains Soya, so we do not recommend it if you are allergic or have intolerances to Soya.
Is It Vegan and Vegetarian Friendly?
Our Menopause Complex is suitable for both vegetarians and vegans.
Is It Gluten Free?
Yes, this product is gluten free.
Is It Dairy & Lactose Free?
Yes, this product is dairy and lactose free.
What Is Your Return Policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a return and you will be fully refunded upon receiving your returned products.
What Is Your Order Dispatch Time?
We process and dispatch all our orders within 1 working day after placing your order.
How many capsules do I take per day?
We recommend taking 2 capsules of our Magnesium complex every day, ideally after a meal.
Is it vegetarian friendly?
Yes, our Magnesium Complex is vegetarian friendly but not vegan friendly.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
Why does it include Zinc & D3?
Vitamin D contributes to the normal maintenance of muscle and bones, while improving immunity
and mood.
Zinc aids and increases the absorption of magnesium. Numerous studies have shown that the combination of Magnesium + Zinc results in better absorption and more effective results.
Zinc aids and increases the absorption of magnesium. Numerous studies have shown that the combination of Magnesium + Zinc results in better absorption and more effective results.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How many capsules do I take per day?
With our strong Vitamin D formula, we recommend a max of 2 capsules per day, but you can take 1 per
day if you have some exposure to sunlight or are taking a multivitamin alongside.
Is it Vegetarian Friendly?
Yes our formula is completely vegetarian friendly, including the capsule shell.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
Why Does It Contain Vitamin K2?
We have added K2 as it greatly helps your body's ability to absorb Vitamin D. This results in
better, faster results.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How many capsules do I take per day?
We recommend taking 2 capsules per day, ideally after a meal.
Is it vegetarian and vegan friendly friendly?
Yes - our Turmeric Complex is vegetarian and vegan friendly friendly, including the capsule.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
What is Boswellia Serrata?
The majority of turmeric supplements fail to include this powerful, all-natural ingredient that can
help reduce pain and inflammation, as well as numerous other health benefits. Boswellia Serrata
comes from a plant that produces Indian Frankincense.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How many capsules do I take per day?
We recommend taking 2 capsule of our Berberine supplement every day.
Each bottle contains 60 capsules.
Is it Vegan and Vegetarian Friendly?
Yes. Our Berberine is suitable for both.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
Is It Safe To Take Berberine?
Berberine is considered very safe and comes with little side effects,
however, as with all supplements, it is best to consult with a GP or
medical professional.
Are There Any Allergens?
There are no allergens in this product
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How many capsules do I take per day?
We recommend taking 1 capsule of our Odorless Garlic supplement every day. Each bottle contains 30 capsules.
Is it Vegan and Vegetarian Friendly?
Yes. Our Odorless Garlic is suitable for both.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
Is It Safe To Take Odorless Garlic?
Odorless Garlic is considered very safe and comes with little side effects, however, as with all supplements, it is
best to consult with a GP or medical professional.
Are There Any Allergens?
There are no allergens in this product
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a return and you
will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
How many capsules do I take per day?
We recommend taking 2 capsule of our Ashwagandha supplement every
day. Each bottle contains 60 capsules.
Is it Vegan and Vegetarian Friendly?
Yes. Our Ashwagandha is suitable for both.
Is it Gluten Free?
Yes, our entire product range is gluten free.
Is It Dairy & Lactose Free?
Yes! Our entire product range is dairy, lactose and gluten free.
Is It Safe To Take Ashwagandha?
Ashwagandha is considered very safe and comes with little side effects,
however, as with all supplements, it is best to consult with a GP or
medical professional.
Are There Any Allergens?
There are no allergens in this product
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Do our products contain excipients?
Where possible, we avoid using excipients or any other inactive ingredients. That being said, some natural actives from plants and botanicals are sticky, oily or too fluffy which makes them difficult to manufacture with.The capsule machine requires specific textures/flows to be able to press capsules correctly, so,
sometimes we have to use an excipient to help flow in the machines or filling of the capsules. Please be reassured that use the most natural excipient in the market - brown rice flour (a natural excipient known as a filler) to aid the manufacturing process. The word 'Filler' suggests that we use this ingredient in place
of nutrients and plant extracts, but we can assure them that each capsule is packed to fill-weight with potent and efficacious, but most of all safe, dosages of each individual ingredient.
How Should I Take The Multivitamin?
Take 1 capsule daily with food for best absorption and effectiveness.
Is It Vegan and Vegetarian Friendly?
Yes. Our multivitamin is suitable for both.
Is it Gluten Free?
Yes, this product is gluten free.
Is It Dairy & Lactose Free?
Yes, this product is dairy and lactose free.
What Vitamins Are Included In Your Product?
Vitamin A, B1, B2, B3, B5, B6, B12, C, D3, E, K2, Biotin, and Folic Acid, plus trace nutrients like Iodine, Selenium, and Manganese.
What Is Your Return Policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a return and you will be fully refunded upon receiving your returned products.
What Is Your Order Dispatch Time?
We process and ship all orders within 1 business day.
How should I take the Niacinamide Complex?
We recommend taking 2 capsules of your Niacinamide Complex per day. For optimal efficacy, take your daily dose with food.
Why do you include Marine Collagen?
Marine Collagen supports skin hydration and elasticity, and is commonly used in premium skincare products.
Why do you include Hyaluronic Acid?
Hyaluronic Acid helps maintain skin moisture and supports joint comfort.
Is it Gluten Free?
Yes, this product is gluten free.
Is It Dairy & Lactose Free?
Yes, this product is dairy, lactose and gluten free.
Are There Any Allergens?
Yes, this product contains fish.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and ship all orders within 1 business day.
How should I take the Biotin Complex?
We recommend taking 1 capsule of your Biotin Complex per day. For optimal efficacy, take your
daily dose in the morning with food.
Is it Vegan and Vegetarian Friendly?
No. Our Biotin is not suitable for Vegans or Vegetarians.
Is it Gluten Free?
Yes, this product is gluten free.
Is It Dairy & Lactose Free?
Yes, this product is dairy, lactose and gluten free.
Are There Any Allergens?
There are no allergens in this product.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
Is It Allergen Free?
Yes. Free from dairy, nuts, seeds, gluten, fish, and more.
Is It Vegan and Vegetarian Friendly?
Yes, our NMN Complex is suitable for vegetarians and vegans.
Is It Gluten Free?
Yes, this product is gluten free.
Is It Dairy & Lactose Free?
Yes, this product is dairy and lactose free.
What Is Your Return Policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a return and you will be fully refunded upon receiving your returned products.
What Is Your Order Dispatch Time?
Orders are processed within 1 business day.
How should I take the Creatine Monohydrate?
We recommend taking 5 grams of your
Creatine Monohydrate Powder per use or
prior to exercise. For optimal efficacy, you can
take your dose 30-60 minutes before exercise.
How many servings are in 1 jar?
There are 60 servings in our 300g jar of Creatine Monohydrate. It comes with a 2.5g scoop for an
easy serving.
Is it Micronized?
Yes, we use Micronized powder for easier consumption and to reduce clumping. It is also
beneficial and aids in digesting the product.
Is it Gluten Free?
Yes, our Creatine Monohydrate is gluten free.
Is it Vegetarian Friendly?
Yes, it is vegan friendly.
Is it a pure product?
Yes, we do not include any additives, sweeteners, wheat, yeast, lactose or gluten in our
product.
At what age can I take this?
This supplement is suitable for anyone aged 18 or over.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
How Do I Take BetterShrooms Mushroom Powder?
We recommend 6 grams per day. For optimal efficacy, you can take your daily dose in the morning with foods rich in healthy fats. BetterShrooms can be used in water, shakes, smoothies, or even pancake and waffle batters.
Is BetterShrooms Vegetarian and Vegan-friendly?
Yes, it is suitable for both vegetarians and vegans.
Does BetterShrooms contain any Allergens?
No, it does not contain any allergens.
Are the ingredients in BetterShrooms safe?
Yes. All our formulas are third-party tested and manufactured in FDA-registered, cGMP-compliant facilities. Our ingredients are selected and reviewed by nutrition experts to ensure quality, purity and consistency.
How Do Mushrooms Work?
We've used a blend of mushroom extracts and other herbal ingredients which have been used for centuries for their super powers. This impact has been studied by modern-day scientists and found to be effective in extensive studies and has been shown to have powerful adaptogenic effects on our body and mind.
Is BetterShrooms Safe to Take With Medication?
BetterShrooms is made with well-studied functional ingredients, but if you are taking prescription medication, have a health condition, are pregnant or nursing, it's best to check with your healthcare provider before adding any new supplement.
What is your return policy?
We offer a 60 day money back guarantee, no questions asked. Simply contact us to initiate a
return and you will be fully refunded upon receiving your returned products.
What is your order dispatch time?
We process and dispatch all our orders within 1 working day after placing your order.
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